We strongly recommend you purchase travel insurance that covers:
Medical expenses (including tropical illnesses or pandemic coverage)
Trip interruption or cancellation
Trip delay
Emergency evacuation and repatriation
Make sure your policy covers the full duration of your trip and includes remote travel regions like Sabah, Sarawak, and other jungle areas. If you’re joining a multi-day rainforest or island tour, evacuation coverage is especially important.
Pack light and practical! Most tours, especially those with riverboats or 4WD transfers, recommend:
1 medium-size backpack or duffel bag
1 small daypack for excursions
Avoid large rolling suitcases or hard-shell bags, especially for jungle tours.
Weight limits may apply for boat transfers or domestic flights—your tour confirmation will specify exact limits.
While not mandatory, we recommend consulting your healthcare provider for vaccinations such as:
Hepatitis A & B
Typhoid
Tetanus
Japanese Encephalitis (if visiting jungle areas or staying long-term)
Malaria prophylaxis for deep jungle areas (Dermakot, Danum Valley, etc.)
Absolutely. All of our packages are bookable online through our secure checkout system. You’ll receive:
Instant email confirmation
Detailed itinerary
Travel checklist and contact info for local guides
Need help? Use the live chat or email our support team.
For day tours, yes. For multi-day trips, a deposit may be accepted depending on the package. The balance is usually due 30 days before departure.
We accept:
Credit/debit cards (Visa, MasterCard)
FPX bank transfers (Malaysia)
Stripe
PayPal
Yes, but terms vary:
Free cancellations up to 7 days before departure
50% refund for cancellations 3–6 days before
No refund within 48 hours of departure
Custom/private tours may follow different rules—always check your confirmation email.
This depends on the tour type:
Rainforest lodges (e.g. Kinabatangan, Danum Valley)
Eco camps or hostels (budget-friendly trips)
Hotels or guesthouses (in cities like KK or Sandakan)
Chalets or beach resorts (for island tours)
Accommodation details are always listed on each product page.
Most of our multi-day tours include meals as follows:
Day 1: Lunch, Dinner
Day 2: Breakfast, Lunch, Dinner
Day 3: Breakfast (for 3D2N)
Exact inclusions are stated on each package page.
Day tours may include lunch or snacks—always check the "What's Included" section.
Unless specifically stated, flights are not included. You are responsible for arranging transport to the starting point (e.g. Sandakan, Lahad Datu, or Kota Kinabalu).
For custom packages, we can help book internal flights at competitive rates—just ask!
Yes! Many of our tours are well suited for families with children aged 5 and above, including experiences in Sabah, Taman Negara, and other destinations across Malaysia.
Look out for packages labeled:
Family-Friendly
Educational Tour
You can also review the itinerary details for activity intensity and pacing.
Custom family itineraries are available upon request.
We partner only with eco-certified operators, local guides, and community-run lodges. Our tours support:
Rainforest conservation
Wildlife research
Indigenous communities
Low-impact travel (no single-use plastics, eco-gear recommended)
Here are some tips:
Bring a refillable water bottle
Use reef-safe sunscreen
Avoid touching or feeding wildlife
Choose local souvenirs to support artisans
Take only photos, leave only footprints
Yes, eco-tours directly support conservation efforts and local communities. By joining eco-friendly experiences, you help reduce environmental impact while contributing to sustainable livelihoods.
Not necessarily. Many sustainable choices, like walking tours, public transport, and local homestays, can actually save you money while still offering authentic experiences. Some eco-lodges or conservation activities may cost more, but the positive impact on the environment and communities makes it worthwhile.
Can’t find the answer you’re looking for? Please chat to our friendly team.
Explore Nature. Embrace Conservation. Experience Malaysia
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